Returns & Exchanges
At Southwood Christmas Shop, we want your holiday home to be perfect, so we offer a 30-day window for returns on most seasonal decor and ornaments. Items must be in their original packaging and unused condition to qualify for a full refund.
Initiate Your Return
Contact our customer service team via email with your order number and the reason for the return to receive a Return Authorization number.
Pack With Care
Carefully repackage your items in their original boxes with all protective padding to ensure fragile ornaments and greenery arrive back to us safely.
Affix Shipping Label
Print your provided return label or address your package to our returns warehouse, ensuring the Return Authorization number is clearly visible on the outside.
Receive Your Refund
Once our team inspects the returned items, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing